LiveOps to open new offices at SkySong in Scottsdale

LiveOps, the global leader in cloud contact center and customer service solutions, is opening new offices at SkySong, The Arizona State University Innovation Center.

LiveOps, headquartered in Austin, Texas, supports a wide range of industries, including financial, health care, insurance, retail and high tech, revolutionizing the way traditional call centers interact with customers.

LiveOps serves more than 400 companies around the world, including Ideal Living, Pizza Hut and Salesforce, which use LiveOps’ software to interact with customers through voice, e-mail, chat, SMS, Twitter and Facebook.

Its award-winning platform has processed more than 1 billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents. This new space will be the flagship office for LiveOps’ Agent Services business, which needed more room to expand in the midst of rapid growth over the last several quarters.

The company, which will move to Scottsdale from Tempe, signed a five-year lease to occupy approximately 10,000 square feet of open, creative office space in SkySong 3, according to a press release.

“We are thrilled that LiveOps will now be neighbors with the other amazing innovators at SkySong,” stated Sharon Harper, president and CEO of Plaza Companies, the master developer of the project, in the release. “The positive drumbeat for SkySong continues with the move by LiveOps–it’s a testimony to the welcoming, dynamic and innovative business environment we have created at SkySong.”

With the addition of LiveOps, only one small office space remains available in SkySong 3 and the building is now at 98 percent capacity. Construction has begun on SkySong 4, which will have a similar design as SkySong 3 and will be located just to the west of the existing building.

“As our business continues to grow, we needed to expand and move into a facility that we can all be proud of, enables greater collaboration, and represents our brand,” stated Greg Hanover,  senior vice president and general manager of Agent Services at LiveOps, in the release. “SkySong offered us just that, and we couldn’t be more excited to join their community.”

Andrew Cheney and Craig Coppola of Lee & Associates represented SkySong ownership in the transaction; Matt Coxhead of Savills Studley represented LiveOps.

SkySong, the ASU Scottsdale Innovation Center is home to a global business community that links technology, entrepreneurship, innovation, and education to position ASU and Greater Phoenix as global leaders of the knowledge economy.

SkySong is a 42-acre mixed use development designed to:

  • Create an ecology of collaboration and innovation among high-profile technology enterprises and related researchers;
  • Advance global business objectives of on-site enterprises;
  • Raise Arizona’s profile as a global center of innovation through co-location of ASU’s strategic global partners; and
  • Create a unique regional economic and social asset.

Companies located at SkySong enjoy a special relationship with Arizona State University, which has more than 82,000 students studying across four metropolitan Phoenix campuses, in Lake Havasu and online, the release stated.

In addition to locating its own innovative research units at the center, ASU provides tenants with direct access to relevant research, educational opportunities and cultural events on its campuses. Through ASU’s on-site operations, tenant companies have a single point of contact for introductions to researchers, faculty and programs to address their specific needs.

For more information on SkySong, visit www.skysongcenter.com.

The Scottsdale Independent is published monthly and mailed to 75,000 homes and businesses in Scottsdale.

You are encouraged to leave relevant comments but engaging in personal attacks, threats, online bullying or commercial spam will not be allowed. All comments should remain within the bounds of fair play and civility. You can disagree with others courteously, without being disagreeable. Feel free to express yourself but keep an open mind toward finding value in what others say. To report abuse or spam, click the arrow in the upper right corner of the comment box.

Facebook Comment