SRP to offer text, social media tools to alert customers

This monsoon season Salt River Project electric customers now have access to more information about outages in their neighborhoods and throughout the Valley.

The start date of the monsoon season is June 15, according to the National Weather Service.

SRP already is communicating to customers via the web and mobile devices information about outages, estimates on when the power will be restored and – when possible – the cause of the outage, according to a press release.

By signing up for a notification on My Account, SRP’s online management tool, customers are now also able to be alerted via e-mail or text when their home is in an area where an outage has occurred as well as when the power is restored. Today, more than 60,000 customers have signed up for the outage communications, according to the release.

In addition, the SRP outage map – which provides customers with details such as outage locations, how many are impacted, the outage start time, cause and the estimated time of restoration – is available on the web and on mobile devices at

SRP would like to remind Valley residents to follow these summer safety tips:

  • Be sure to fully charge your mobile devices and tablets in case of an outage. Also, have flashlights, a battery-operated radio and a phone readily accessible, and check to make sure the batteries are good.
  • Maintain a first-aid kit that includes your family’s prescription medications. Make sure items in the first-aid kit are in usable condition.
  • Try to remain indoors during a storm. If caught outdoors, stay at least 100 feet from any downed power line.
  • Never try to help someone trapped by a power line.  The line could be energized and endanger your own safety.  Instead, immediately call 911 for help.  Then call SRP’s emergency number, 602-236-8811, to report the incident.
  • If a power line hits your car while you are in it, stay inside the car until professional help arrives. If your vehicle catches fire and you must leave it, avoid making contact with the vehicle and the ground at the same time.  Jump from the vehicle, landing with both feet together.  Shuffle or hop away, keeping both feet in contact with each other until you are at least 100 feet from the vehicle.  This may avoid making your body a ground path between energized and grounded areas or objects.
  • Do not swim during a storm.  Lightning can strike bodies of water.

For more tips, visit


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