Shapiro receives platinum client service recognition

Gary Shapiro (Submitted photo)

Gary Shapiro of Coldwell Banker Residential Brokerage in Scottsdale has repeated the previous year’s achievement of being granted the highest level of service achievement in the real estate industry, Quality Service Certified Platinum.

The award is in recognition of earning 100 percent client service satisfaction in 2018 as measured by Leading Research Corporation.

A Quality Service Certified award status is the only recognition in the real estate industry based on independently validated customer satisfaction survey results, according to a press release.

After the conclusion of real estate transactions, clients of QSC agents receive a survey, asking them to rate the agent on various aspects of the service process. The surveys are administered and the results are received and compiled by LRC.

Client feedback from the surveys becomes part of the agent’s credentials. An overall satisfaction rating is displayed on the consumer website where buyers and sellers have the ability to select a real estate professional based upon each agent’s validated record of service satisfaction.

“Nothing is more important to a prospective client in selecting a professional than the service results achieved with past clients,” Larry D. Romito, president and CEO of QSC, said in a prepared statement.

“Consumers have greater confidence in service reliability, results and satisfaction with a Quality Service Certified real estate professional because they know that the agent’s service record has been validated by an independent third party. One hundred percent service satisfaction record like Gary Shapiro has achieved is just awesome.”

Mr. Shapiro has been a Realtor for nearly 48 years. He is a co-founder of Scottsdale Leadership, and a life member of the Scottsdale Charros.

He was named to the Scottsdale Area Association of Realtors Hall of Fame in 1991 and he was inducted into Scottsdale’s History Hall of Fame in 2011.

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