Shapiro: Retail innovation spurs demise of one-on-one customer service

Call me a dinosaur — I realize the world is changing, but there are some things I don’t like. Personal customer service is disappearing. [...] Continue Reading →

Shapiro: Politics aside, Scottsdale is the positive sum of its communal parts

Recently, Scottsdale’s History Hall of Fame inducted six new honorees. The 2019 honorees included a local philanthropist, civic leaders, a famous [...] Continue Reading →

Shapiro receives platinum client service recognition

Gary Shapiro of Coldwell Banker Residential Brokerage in Scottsdale has repeated the previous year’s achievement of being granted the highest [...] Continue Reading →